Help & Support
Need help with documents, exports or your subscription? Email us at contact@scanly.ro. Email support is available on every plan, in Romanian and English.
Quick answers
Some extracted details are wrong. What should I do?
Open the document, compare the extracted details with the original and correct the fields before marking it verified. If the issue repeats, tell us which field is affected and include the document ID if available.
Why can’t I upload another document?
Check your document allowance and subscription status in Profile. Monthly limits reset on the first day of the calendar month at 00:00 UTC. If you still have allowance, include the error message in your email.
Where is the accountant export?
The accountant package is available with an active Starter or Business subscription. It contains an Excel register and original documents. Check the selected period and any documents flagged for review before exporting.
How do I manage or cancel my subscription?
Open Profile and use the subscription management option to access the billing portal. If you cannot sign in or open the portal, email us from the address associated with your Scanly account.